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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) This message can be ignored as it is not the reason the link is down.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) The wrong Communication Manager version on the CMS has been selected.

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) Using cms svc menu, pkg_install option
C) Using CMS main menu, System Setup menu, Package management option
D) From Solaris shell as root by issuing 'pkgadd -d <package name>' command

4. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR creates a virtualized pool of agent resources.
B) BSR decreases titer workload across sites.
C) BSR improves agent utilization.
D) BSR follows a specified strategy far skill selection.
E) BSR balances and improves service across enterprise.

5. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /cms/install/net use and /cms/install/netboo.eri0
B) /net/eri0 and/net/netmasks
C) /etc/hostname. Eri0 and /etc/netmasks
D) /dev/eri0 and /dev/hostname.eri0

Solutions: