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Microsoft 70-404 - TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 01, 2026

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70-404 Braindumps VCE
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk and Incident Management- Incident management workflow
  • 1. Incident lifecycle configuration
    • 2. Work item templates and queues
      - Problem management
      • 1. Root cause analysis processes
        • 2. Problem record handling
          Topic 2: Security and Access Control- User roles and permissions
          • 1. Role-based access control (RBAC)
            • 2. Active Directory integration
              Topic 3: Service Catalog and Request Fulfillment- Service offerings
              • 1. Request offerings configuration
                • 2. Service request workflows
                  Topic 4: Reporting and Data Warehouse- Reporting configuration
                  • 1. SSRS integration
                    • 2. Standard and custom reports
                      Topic 5: Deploying and Configuring System Center Service Manager- Installation and initial configuration
                      • 1. Service Manager management server setup
                        • 2. Prerequisites and system requirements
                          - Management packs configuration
                          • 1. Importing and customizing management packs
                            • 2. Service Manager data warehouse integration
                              Topic 6: Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. Discovery and synchronization
                                • 2. CI classes and relationships

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