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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
An agent uses a flow that calls an external service which can occasionally fail or time out.
When a failure occurs, the agent must meet the following requirements:
- Must not terminate silently.
- Must send a notification containing the error details.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Solution: Retry the failing action without handling failure.
Does the solution meet the goal?

A) Yes
B) No

2. A company must enable an agent in Copilot Studio to execute operations exposed by an external MCP server.
The MCP server publishes callable tools and requires authentication.
The agent must be able to invoke MCP tools during conversations.
You need to configure MCP tools so the agent can execute MCP tool calls.
What should you do?

A) Add a Power Platform connector as real-time knowledge to replace MCP tools.
B) Enable generative answers so the model can automatically invoke MCP tools.
C) Add the MCP server output as an indexed knowledge source.
D) Configure authentication for the MCP server connection used by the agent.

3. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?

A) Redirect to another topic node
B) Escalate to a live agent (handoff) node
C) End of conversation node
D) Adaptive card node

4. Drag and Drop Question
A team is preparing to assess an agent in Copilot Studio before expanding access to additional users.
The team requires an evaluation that provides controlled, repeatable, and consistently measured test runs.
The evaluation must:
- Be triggered directly by the team to control when testing occurs.
- Determine success based on clearly established acceptance criteria.
- Rely on a predefined source that ensures consistency across repeated
runs.
You need to configure the evaluation to meet the requirements.
What should you configure? To answer, move the appropriate configurations to the correct evaluation requirements. You may use each configuration once, more than once, or not at all.
You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

5. Hotspot Question
An organization uses separate development and production environments for agents in Copilot Studio.
You create an agent in the development environment.
The agent must be deployed to production by using an ALM process.
You must configure the solution strategy to meet the following requirements:
- Developers continue modifying the agent in development.
- The production deployment prevents direct modification.
- The agent is exported from development and imported into production
in a deployment-ready state.
You need to configure solutions to support deployment and lifecycle management of the agents.
Which solution type should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Solutions: