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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) What is the quality, structure and frequency of the data migration?
B) What will be the overall cost for migration?
C) Who will be the main point of contact for migration
D) What data and from which system will be migrated
E) What tools and databases will be used to perform the migration

2. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Fields
B) Attribute
C) Pricing plan
D) Calculation Matrix
E) Price lists

3. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold will have child features added in the future
B) The product Service sold has a recurring charge
C) The product/service sold is high volume, one time billing event, such as a pay per view
D) The product services sold can undergo future attribute changes
E) The Product sold is a device accessory such as phone case

4. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
B) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
C) Accommodate the feature since otherwise business representative will not accept the iteration results.
D) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

5. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Split Line Items in the same order before submitting the order and request an increase to order size limits
B) Ensure platform Events mode is enabled for Order Management
C) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
D) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Solutions: