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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?

A) A future state roadmap detailing all of the implementation phases
B) A Salesforce ERD Document complete withfield definitions
C) A Reference Architecture Diagram complete with system of record notation
D) A MuleSoft Application Document complete with integration patterns

2. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
C) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
D) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

3. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A) Reporting snapshots
B) Sales Cloud Einstein
C) CRM Analytics
D) Standard Dashboards

4. Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

A) Jobs To Be Done Framework
B) User Stories Creation with End Customers
C) Third-party research from well-known organizations
D) Comprehensive Surveys to End Customers

5. UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A) Omni-Channel with defined presence, routing configurations, and Service Channels
B) Experience Cloud, web-to-case, and a CTI integration
C) Customer Community with Live Agent
D) Customer Community with ability to create a new support Case
E) CTI adaptor with Omni-Channel integration

Solutions: