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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Page layouts
B) Code list restrictions
C) Mush-ups
D) Language adaption

2. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Responsible employee
B) Service engineer
C) Customer
D) Service technician team
E) Territory Manager

3. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Scorecards
B) KP|S
C) Dashboards
D) Data sources
E) Key figures

4. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Define the organizational structure
B) Complete fine-tuning activities
C) Set up scoping
D) Create extension fields

5. Which channel types are supported in SAP Cloud for Customer? ]

A) Employee support
B) Business-to-business
C) Business-to-customer
D) Consumer-to-consumer
E) Business-to-consumer

Solutions: