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Updated: Aug 08, 2026
Q & A: 52 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 2: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 3: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 4: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 5: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 6: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 7: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
1. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A) Android
B) EOS
C) Windows 10 mobile
D) Blackberry OS
E) IOS
2. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A) Activity
B) Chat Icon
C) Admin
D) Documents
3. When creating an external trunk, what protocol(s) can be selected? (Choose three.)
A) SIP
B) TLS
C) The default protocol
D) UDP
E) TCP
4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
A) Communication Services
B) Application Services
C) Public Interface Services
D) Core Services
5. Select all the sections for the standard profile page. (Choose five.)
A) Contact
B) HR
C) General
D) Relationships
E) Contact Information
F) Languages
G) Skills & Certifications
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: D | Question # 5 Answer: B,C,D,E,G |
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