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Updated: Sep 24, 2026
Q & A: 117 Questions and Answers
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| Section | Objectives |
|---|---|
| Genesys Predictive Engagement | - Action Maps
|
| Genesys Predictive Routing | - Getting Started
|
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:
Correct Answer: B,C 🗳️
Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:
Correct Answer: A,B 🗳️
Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:
Correct Answer: C 🗳️
Which setting in an action map defines the visitor audience eligible for engagement?
Response:
Correct Answer: D 🗳️
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:
Correct Answer: C,D 🗳️
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