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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which SIP response code indicates that the called party is busy?

A) 486 Busy Here
B) 180 Ringing
C) 503 Service Unavailable
D) 200 OK

2. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
B) The customer must use a specific brand of phone.
C) The IVR must be configured to accept voice messages.
D) All agents must have personal WhatsApp accounts.

3. In AICC reporting, what is the "longest wait time" metric?

A) The time it takes for the system to boot up.
B) The average time agents spend in after-call work.
C) The maximum time a caller spent in queue before being answered or abandoning.
D) The duration of the longest call handled by an agent.

4. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
B) To initiate a new call.
C) To transfer a call to another extension.
D) To indicate that a call has been answered.

5. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A) It is the simplest to manage.
B) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
C) It does not require an internet connection.
D) It is always the cheapest option.

Solutions: