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Free trial available to everyone

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Mock examination available in Windows operation system

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Tracking and Recovery Services
B) Asset Tagging
C) Installation
D) Defective Media Retention

2. Which service offers faulty hardware repair at a designated HP repair center?

A) Onsite repair
B) Travel repair
C) Offsite repair
D) Designated repair center exchange

3. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer needs an onsite technician to support the hardware fleet.
C) A customer has a high volume of sensitive data to protect.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer requires project management to deploy personal systems.
F) A customer has established security policies and procedures.

4. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) HP Channel Services Network
C) Services360 Pro
D) Aftermarket Channel Facilitation Program

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Care Pack Services
B) HP Accidental Damage Protection
C) HP Standard Contractual Services
D) HP Custom Contractual Services

Solutions: