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IBM M2040-642 Exam Syllabus Topics:

IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

Question 1

What can Social Business can be defined as?

A. A subset of Social Media
B. Applying social tools across the entire organization for a broader return on investment
C. External-facing channels that only Public Relations and Marketing utilize
D. Popular sites like Facebook and Twitter that only distract workers

Question 2

Who cares about Social Business at your customer site?

A. HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B. Selling software and services should be your prime concern, not what the customer needs
C. Social Business strategy is not affected by internal requirements.
D. Only IT should control the requirements and specifications for Social Business.

Question 3

If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A. Location
B. Stock price
C. Culture
D. CEO

Question 4

What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A. Blogs
B. Idea center
C. Social everywhere
D. Social forums

Question 5

What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A. Social Media plug-in
B. Status Updates plug-in
C. Media-Share plug-in
D. Notes Integrator plug-in

Solutions: