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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) yourself
B) a team
C) a resource group
D) a user
E) a business unit

2. The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?

A) In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
B) In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
C) In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
D) In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.

3. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a security role
B) a connection role
C) a related opportunity
D) a related goal

4. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the goal owner
B) the target value
C) the record type
D) the fiscal period

5. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) yourself
B) a team
C) a resource group
D) a user
E) a business unit

Solutions: