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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a new opportunity that has the correct currency, and then delete the original opportunity.
C) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
D) Open the opportunity, and then change the currency.

2. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case without a resolution, and then close the open activities when they are finished.
B) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
C) Close the open activities, and then close the case.
D) Close the case without a resolution type, and then close the open activities when they are finished.

3. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

A) Qualify the lead and convert it to an account, a contact, and an opportunity.
B) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
C) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
D) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.

4. In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A) the goal targets
B) the goal metric
C) the time period
D) the roll-up fields

5. In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern.
What should you do?
(Choose al that apply.)

A) Create an appointment, save the appointment, and then create a recurrence for the appointment.
B) Create a recurring appointment, create a recurrence for the recurring appointment, and then save the recurring appointment.
C) Create a recurring appointment, save the recurring appointment, and then create a recurrence for the recurring appointment.
D) Create an appointment, create a recurrence for the appointment, and then save the appointment.

Solutions: