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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

A) A plan description including who needs to act and what they need to do
B) A detailed report of the data that informed the new vision
C) The different options explored in the process of designing this vision

2. Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?

A) Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.
B) Create a persuasive story about the concept focusing on what the developer cares about and using their language.
C) Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.

3. A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7

A) Focus rationale on how refactoring later is more expensive.
B) Plot accessibility standards against impact and difficulty.
C) Evaluate competitors' accessibility standards.

4. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Co-create a journey map with users
B) Identify user quotes to make the case.
C) Align design implications to business goals.

5. Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A) Would customers recommend this to a friend?
B) What are customers willing to pay?
C) How would customers improve the experience?

Solutions: