BCS STEN - BCS Professional Certificate in Stakeholder Engagement
Updated: Oct 14, 2026
Q & A: 0 Questions and Answers
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Updated: Oct 14, 2026
Q & A: 0 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Working with Stakeholder Groups | 15% | - Roles and responsibilities in groups - Managing group dynamics - Influencing and motivating groups - Group formation and development (Tuckman model) |
| Topic 2: Facilitated Workshops | 15% | - Purpose and benefits of workshops - Planning and preparing workshops - Visualisation and elicitation techniques - Facilitation techniques and roles |
| Topic 3: Creative Problem Solving | 10% | - Creative thinking process - Barriers to creativity - Idea generation techniques - Evaluating and selecting solutions |
| Topic 4: Understanding Stakeholders | 15% | - Identifying stakeholders - Analysing and prioritising stakeholders - Stakeholder engagement strategy and planning - RACI analysis |
| Topic 5: Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Barriers to effective communication - Communication process and models - Adapting communication style |
| Topic 6: Building and Maintaining Rapport | 10% | - Nature and importance of rapport - Cultural and equality considerations - Mirroring, matching and pacing techniques - Verbal, vocal and visual communication elements |
| Topic 7: Managing Expectations | 10% | - Setting realistic expectations - Managing changes and scope creep - Transparency and honesty - Monitoring and reviewing expectations |
| Topic 8: Managing Conflict | 5% | - Causes and types of conflict - Thomas-Kilmann conflict modes - Turning conflict into positive outcomes - Conflict resolution strategies |
| Topic 9: Negotiating with Stakeholders | 10% | - Reaching agreement and commitment - Principled negotiation approach - Preparation and negotiation tactics - Integrative vs distributive negotiation |
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