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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) CustomerControllerService PU Logs file
B) SMSVendotSnapin Service Log file
C) MessagingSetvice Service Log file
D) ORCRestService PU Log file

2. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - Video
B) VO - Web Voice
C) VO - 'PSTN' Voice
D) VO - "VoIP" call

3. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Work Assignment
B) ORC Rest Service
C) Messaging Service
D) Unified Collaboration Model
E) Context Store

4. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

5. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC and Omnichannel DB
B) UAC, Agent Workspaces and Omnichannel
C) UCM Spaces, UAC, and Agent Workspaces
D) UAC, Email Snap-In and Omnichannel DB

Solutions: