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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.

A) IBM Software Assistant
B) IBM Assist on Site
C) IBM Support Assistant
D) IBM Electronic Knowledge Database

2. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 39
B) R9
C) 19
D) 99

3. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) RETAIN Notify to send Problem Management Report (PMR) notification.
B) CallCenter to authenticate at the login time.
C) notification to the resolution team on critsit PMRs
D) an email address to send notification when password is locked.

4. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) the error information down to just the relevant section and remove any confidential information
B) Editingthe error information down to just the relevant section
C) in its entirety
D) editing out all of the error information, including any confidential information

5. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) document it in the current PMR.
B) open a new severity 3 PMR.
C) open a new PMR at the same severity as the original PMR.
D) do nothing further.

Solutions: