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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which one of these analytic capabilities is NOT part of the 'Service' offerings?

A) Customer analytics.
B) Service analytics.
C) Fulfillment analytics.
D) Purchase analytics.

2. What is global visibility of purchase transaction required for?

A) Cross-channel returns management.
B) Merchandise assortment management.
C) Cross-channel fulfillment.
D) A & B

3. What are Smarter Commerce 'Buy' Offerings focused on?

A) Visibility and optimization in the supply chain.
B) Effective 1:1 marketing to facilitate customer purchase decisions.
C) Customer buying patterns.
D) Buy online, pick-up in the store (BOPIS).

4. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Integrated analytics help organizations understand the impact of case loads.
B) A case worker has all the information needed to improve case outcomes and optimize decisions
C) Deliver case workers the solution in a fraction of time of other approaches
D) A case worker can skip the customer feedback and get directly to focus on the problem at-hand

5. What provides the capability to rapidly deliver new web concepts or delineated brand sites via asset sharing on a common platform?

A) Social integration
B) Extended sites
C) Personalization
D) Partnership with affiliates

Solutions: