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EXIN ITIL 4 Foundation : ITILFND_V4
Updated: Sep 11, 2026
Q & A: 376 Questions and Answers
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Updated: Sep 11, 2026
Q & A: 376 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 20% | - Governance - Service value chain
- Continual improvement |
| ITIL Practices | 30% | - General management practices
|
| Organizational Structure and Roles | 10% | - Teams and groups - Key roles and responsibilities |
| ITIL Guiding Principles | 15% | - Keep it simple and practical - Think and work holistically - Start where you are - Collaborate and promote visibility - Focus on value - Optimize and automate - Progress iteratively with feedback |
| Technology and Information Management | 10% | - Role of technology in service management - Information management principles |
| Key Concepts of Service Management | 15% | - Value, value co-creation, stakeholders - Service management as a practice - Services, service offerings, service relationships |
Which practice identifies changes of state related to infrastructure, services, and business processes?
What is required by all service desk staff?
Which statement about value streams is CORRECT?
Which practice makes new services available for use?
Which is a recommendation of the guiding principle 'think and work holistically'?
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