Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch
Updated: Sep 13, 2026
Q & A: 370 Questions and Answers
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Updated: Sep 13, 2026
Q & A: 370 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
| Topic 2: Service Lifecycle | - Service Strategy - Service Design - Continual Service Improvement - Service Operation - Service Transition |
| Topic 3: Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
Was sind die drei Geschäftsmodelle von Service Providern?
Correct Answer: D 🗳️
Welche Bereiche des Service Managements können von der Automatisierung profitieren?
1. Design und Modellierung
2. Berichterstattung
3. Mustererkennung und -analyse
4. Erfassung und Überwachung
Correct Answer: A 🗳️
Welche der folgenden Funktionen werden vom Gebäudemanagement verwaltet? Hardware in einem Rechenzentrum oder Computerraum Anwendungen Strom- und Kühlgeräte Wiederherstellungsstandorte
Correct Answer: C 🗳️
Auf der Suche nach Möglichkeiten zur Verbesserung der Prozesseffizienz und Kosteneffizienz ist ein Zweck für welchen Teil des Servicelebenszyklus?
Correct Answer: B 🗳️
Wofür ist Zuverlässigkeit ein Maßstab?
Correct Answer: D 🗳️
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