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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Inner
B) Internal
C) Intersection
D) Outer LTD) External
E) Peripheral

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using File > Options > Session Expiration.

3. Which three features can be configured in advanced routing?

A) Queue segregation
B) Queue prioritization
C) Queue limit
D) Skill relaxation
E) Skill time
F) Queue overflow

4. Which four view modes are available in the Report Editor?

A) Design View
B) Layout View
C) Data Set View
D) Database View
E) Graphical View
F) Report View

5. How can you set a preference that is local to your machine?

A) By selecting Navigation pane > Configuration > Staff Management > Profiles
B) By selecting File > Options
C) By selecting File > Settings
D) By selecting File > Configuration

Solutions: