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Updated: Jul 30, 2026
Q & A: 44 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UCCE Architecture and Components | 30% | - Call flow concepts and terminology - Deployment models and design considerations - Solution components and functions |
| Topic 2: Maintenance and Operations | 20% | - System monitoring and health checks - Software updates and patches - Backup and restore procedures |
| Topic 3: Configuration and Scripting | 25% | - Advanced routing techniques - Script Editor fundamentals - IVR scripting with microapps |
| Topic 4: Troubleshooting and Support | 25% | - Log analysis and fault isolation - Performance issue resolution - Diagnostic tools and utilities - Call flow and connectivity troubleshooting |
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