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Updated: Aug 13, 2026
Q & A: 42 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 2: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 3: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 4: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 5: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 6: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
| Topic 7: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 8: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
1. How can an organization transmit its culture to its employees?
A) By requiring employees to memorize the mission statement
B) By studying employee gripes and complaints
C) By influencing the balance of cultural backgrounds of employees
D) By creating and repeating ritualistic activities
2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
A) Confrontation and smoothing
B) Satisfying goals and smoothing
C) Smoothing and confrontation
D) Compromise and superordinate goals
3. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Leader-member exchange
B) Position power
C) Leader-member relations
D) Task structure
4. An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?
A) Personality and behavior are based solely on environmental factors.
B) Studies demonstrate that environment influences behavior but has no influence on personality.
C) The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
D) Environment is the single element in determining an individual's behavior.
5. Which option defines organizational culture?
A) A unique system of shared organizational meaning
B) A human resources department program for recognizing diversity
C) A method of stratifying the organization's target market
D) A system of unique physical parameters that describes the organization
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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