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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Establish more rigid roles for group members
B) Decrease the difficulty of becoming a group member
C) Make the group larger
D) Physically isolate the group

2. What is true about social loafing in the work place?
Select one.

A) It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.
B) It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.
C) It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.
D) It supports low employee performance and satisfaction when employees are performing structured tasks in groups.

3. What is a personal view of how one is supposed to act in a given group situation?
Select one.

A) Role identity
B) Role perception
C) Role conflict
D) Role expectation

4. An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings.
Which kind of reward is this?
Choose 1 answer

A) Intrinsic reward
B) Compensatory reward
C) Affiliation reward
D) Extrinsic reward

5. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) There is less need for giving rewards as group rewards.
B) When performance norms are low, productivity may be higher than in a cohesive group
C) When performance norms are high, productivity will be higher than in a cohesive group.

Solutions: