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Updated: May 31, 2026
Q & A: 73 Questions and Answers
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1. Which is an invalid data type?
A) Text area
B) Float
C) Radio
D) Integer
E) Text field
F) Menu
G) Date/time
2. What are the three different types of pull policy for queues?
A) Standard
B) Advanced
C) Round Robin
D) Strict Priority
E) Manual
F) First Due
3. What must you set to enable the email channel?
A) EGW_AUTO_CONT_CREATE
B) EGW_SAVE_EMAIL_HEADERS
C) EGW_UPDATE_BY_CREATE
D) EGW_ENABLED
E) EGW_SECURE_UPDATE_ENABLED
4. Which three requirements can be implemented by using workspace rules?
A) Prompting a customer care executive to dynamically open a guide
B) Dynamically setting the URL for browser control
C) Calling an add-in
D) Calling a CPM script
E) Triggering escalation mails to the manager after the escalation time is over
5. Which two statements are true about safe mode in relation to add-ins?
A) It allows an agent desktop to log in to the application without any add-ins.
B) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C) It is a profile setting that must be enabled for a profile.
D) It is a setting that must be enabled at the interface level.
E) It allows an agent desktop to log in to the application with local add-in files.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D,E,F | Question # 3 Answer: D | Question # 4 Answer: A,B,C | Question # 5 Answer: B,E |
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