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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

2. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Ignore the conflicting objectives of different stakeholders
B) Start with a complex solution, then simplify
C) Try to create a solution for every exception
D) Understand how each element contributes to value creation

3. What should all 'continual improvement' decisions be based on?

A) Accurate and carefully analysed data
B) A recent maturity assessment
C) An up-to-date balanced scorecard
D) Details of how services are measured

4. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Service request management
B) Incident management
C) Service level management
D) Change enablement

5. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) None of the above
B) Ideation, Test, Develop, Deploy, Design, Operate, Retire
C) Ideation, Design, Develop, Deploy, Test, Operate, Retire
D) Retire, Test, Operate, Deploy, Ideation, Develop, Design

Solutions: