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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions:

1. Which of the following is the best response when a patient asks the phlebotomist to interpret an abnormal laboratory result?

A) "The laboratory probably made an error."
B) "You should search the result online."
C) "This result means your condition is serious."
D) "Your provider can explain what the result means."

2. Which of the following actions is required before using a new lot number of point-of-care testing strips?

A) Use the strips only for control patients.
B) Freeze the strips for 10 min.
C) Mix strips from the old and new lots.
D) Perform quality control testing.

3. Which of the following actions should a phlebotomist take after removing gloves?

A) Touch clean supplies immediately.
B) Perform hand hygiene.
C) Put the same gloves in a lab coat pocket.
D) Use hand sanitizer on the gloves before reuse.

4. Which of the following actions demonstrates active listening by a phlebotomist?

A) Interrupting the patient to save time
B) Explaining that all patients feel the same way
C) Looking away while the patient speaks
D) Restating the patient's concern for clarification

5. Which of the following is an example of a postanalytical error?

A) Underfilling a citrate tube
B) Collecting the wrong tube
C) Hemolyzing a specimen during collection
D) Failing to report a critical value promptly

Solutions: