C-C4H510-04 Actual Questions Answers PDF 100% Cover Real Exam Questions
C-C4H510-04 Exam questions and answers
NEW QUESTION 66
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. URL mashups
- B. HTML mashups
- C. ABAP mashups
- D. Internal mashups
Answer: A,B
NEW QUESTION 67
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Organizational unit
- B. Business user
- C. Workflow rule
- D. Service agent
Answer: B
NEW QUESTION 68
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
- A. Workflow rule
- B. Resource scheduler
- C. Feature action within tickets
- D. Maintenance plan
Answer: A,C
NEW QUESTION 69
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Create a customer and assign an e-mail address.
- B. Define a template.
- C. Set up an approval process.
- D. Activate Live Activity Configuration.
Answer: A,B
NEW QUESTION 70
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Service category distribution
- B. Employee work distribution
- C. Account work distribution
- D. Organizational work distribution
- E. Territory work distribution
Answer: B,D,E
NEW QUESTION 71
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
- A. Ad-hoc broadcasting
- B. On specific report creation
- C. Periodic scheduling
- D. On every save of the report
Answer: A,C
NEW QUESTION 72
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Report an incident in SAP Service Cloud and forward to the provider.
- B. Write an e-mail to your implementation partner.
- C. Report an incident in SAP Service Cloud and forward to the requester.
- D. Write a message to SAP via social media.
Answer: A
NEW QUESTION 73
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Absolute, counter based
- B. One time, time and counter based
- C. One time, fixed
- D. One time. no condition, time and counter based
Answer: D
NEW QUESTION 74
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.
- A. When there is unstructured legacy data
- B. When data needs to be loaded quickly
- C. When data needs to be loaded into multiple systems
- D. When data volume is low
Answer: A,C
NEW QUESTION 75
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Service level of incoming tickets
- B. Ticket due date
- C. Status
- D. Service category
Answer: C,D
NEW QUESTION 76
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Restricted
- C. Full Access
- D. Unrestricted
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 77
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Time recording
- B. Activity Planner
- C. Manual Routing
- D. FSM
- E. MRS
Answer: C,D,E
NEW QUESTION 78
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Prospect
- B. Sales support block
- C. Credit limit check
- D. Delivery block
Answer: A
NEW QUESTION 79
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Broadcast
- B. Knowledge base fine-tuning activity
- C. Solution finder
- D. Feed
Answer: C
NEW QUESTION 80
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain Number Ranges for Customers
- B. Maintain Installed Base
- C. Scope Registered Products
- D. Purchase a license for the Registered Product
Answer: A,B
NEW QUESTION 81
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Add a reference to an account.
- B. Add a reference to a service contract.
- C. Use e-mail as a response to a ticket.
- D. Add an account team member.
Answer: A,C
NEW QUESTION 82
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Service Contract Management
- B. Service Notification
- C. Registered Products and Installed Bases
- D. Sales Contact
Answer: A,C
NEW QUESTION 83
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: B
NEW QUESTION 84
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Appointment
- C. Territory
- D. Maintenance plan
Answer: A,D
NEW QUESTION 85
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Registered product
- B. Service warranty
- C. Installed base
- D. Service contract
Answer: A
NEW QUESTION 86
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Ticket routing rule
- B. Data Workbench
- C. Delegation rules
- D. SLA determination
Answer: A
NEW QUESTION 87
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Employees
- B. Accounts
- C. Tickets or Service Call
- D. Products
Answer: C
NEW QUESTION 88
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