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Genesys GCX-ARC certification exam is designed for individuals who are interested in becoming Genesys Cloud CX architects. Genesys Cloud CX: Architect Certification certification is ideal for those who want to demonstrate their knowledge and expertise in implementing, configuring, and maintaining Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification exam tests the candidate's understanding of the Genesys Cloud CX platform, including its features, functionality, and integration capabilities.
Genesys GCX-ARC certification exam is an essential qualification for professionals who work with the Genesys Cloud CX platform. By passing the exam, candidates can demonstrate their expertise in this critical area and enhance their career prospects. With the range of resources provided by Genesys, candidates can prepare for the exam with confidence and ensure that they are well-equipped to excel in their roles.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is an advanced certification program designed for professionals who want to master the skills required to design, deploy, and manage Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification program is aimed at architects, engineers, and consultants who work with Genesys Cloud CX and are responsible for designing and implementing complex contact center solutions.
NEW QUESTION # 14
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 25%
- B. 100%
- C. 50%
- D. No Limit
Answer: B
NEW QUESTION # 15
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDateTime()
- B. AddDuration()
- C. ToDateTime()
- D. MakeDuration()
Answer: C
NEW QUESTION # 16
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. QoS Capture
- B. Media Capture
- C. IVR Capture
- D. Protocol Capture
Answer: B,D
NEW QUESTION # 17
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- D. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
Answer: B
NEW QUESTION # 18
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,4,1
- B. 2,1,4,3
- C. 2,3,1,4
- D. 2,4,1,3
Answer: C
NEW QUESTION # 19
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Prompts
- B. Divisions
- C. Schedule
- D. Decision
Answer: B
NEW QUESTION # 20
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Inbound
- B. In-Queue
- C. Outbound
- D. Secure
Answer: A
NEW QUESTION # 21
Which ACD routing method routes interaction to the next available agent?
- A. Standard ACD
- B. All of the above
- C. Bullseye ACD
- D. Skills based routing
Answer: A
NEW QUESTION # 22
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.
- A. Prompts
- B. IVR
- C. Flow
- D. DTMF
Answer: A
NEW QUESTION # 23
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Jump to Menu
- B. Transfer to Flow
- C. Disconnect
- D. Decision
Answer: C
NEW QUESTION # 24
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 25
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
Answer: B
NEW QUESTION # 26
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: D
NEW QUESTION # 27
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dashboards
- B. All of the above
- C. Reports
- D. Dynamic Views
Answer: D
NEW QUESTION # 28
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 29
Which of the following feature is used to test the created flow before it goes live?
- A. Publish
- B. Test
- C. Validate
- D. Debug
Answer: B
NEW QUESTION # 30
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Hold Music
- B. Play Estimated Wait Time
- C. Play Wait Time
- D. Approximate Wait Time
Answer: B
NEW QUESTION # 31
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Incomplete match timeout
- B. Complete match timeout
- C. Company Directory speech recognition
- D. Enable speech recognition for the entire flow
Answer: C
NEW QUESTION # 32
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 33
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues match agents to an appropriate interaction using ACD
- C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- D. Queues provide ACD with a means to determine the skill level requirement of an interaction
Answer: B
NEW QUESTION # 34
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. In-queue Call Flow
- B. Inbound Call Flow
- C. Outbound Call Flow
- D. Secure Call Flow
Answer: B
NEW QUESTION # 35
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Set Screen Pop
- B. Set UUI Data
- C. Collect Input
- D. Call Data Action
Answer: A
NEW QUESTION # 36
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Collect Input
- B. Call Data Action
- C. Set Flow Outcome
- D. Call Back
- E. Get Participant Data
- F. Data Table Lookup
Answer: A,B,C,F
NEW QUESTION # 37
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Text
- B. Call Flow
- C. Image
- D. Web Page
- E. Checkbox
- F. Visual Basic Control
Answer: A,C,D,E
NEW QUESTION # 38
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