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NEW QUESTION # 102
What optional Incident table is extended from the Task table?
- A. Parent Incident [incident_parent]
- B. Child Incident [incident_child]
- C. Major Incident [major_incident]
- D. Incident Task [Incident_ask]
Answer: D
NEW QUESTION # 103
What are the Release types available on the baseline release record?
- A. Standard, Normal, Prototype, Patch
- B. Standard, Normal, Emergency
- C. Major, Minor Upgrade, Emergency Maintenance, Patch
- D. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
Answer: C
NEW QUESTION # 104
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet this requirement? (Choose two.)
- A. Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
- B. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
- C. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
- D. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
Answer: B,D
NEW QUESTION # 105
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
- A. Order Guide
- B. Record Producer
- C. Content Item
- D. Catalog Item
- E. Knowledge Item
Answer: C
NEW QUESTION # 106
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
- A. Auto-populate ITSM Assignment Groups
- B. Populate Assignment Group based on Cl/SO
- C. USM Assignment Lookup Rule
- D. Automatic Assignment for ITSM
Answer: B
Explanation:
A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
NEW QUESTION # 107
What is the name of the view that can be configured to control the fields displayed when a user hovers over te reference icon next to a reference field?
- A. mobile
- B. tool_tip
- C. reference_view
- D. sys_popup
Answer: D
Explanation:
NEW QUESTION # 108
A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.
Which functionality consideration impacts the final decision?
- A. Will the screen be accessed via a mobile app?
- B. Will the screen make use of a JavaScript framework?
- C. Does the screen need to be accessible from the Lightning Experience UI?
- D. Does the screen need to be rendered as a PDF?
Answer: C
NEW QUESTION # 109
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?
- A. Social O&A
- B. Connect Chat
- C. Collaboration
- D. Feedback
Answer: A
NEW QUESTION # 110
Configuration items can be created via the change management process.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process
NEW QUESTION # 111
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?
- A. Process Builder
- B. Flow Builder
- C. Apex Trigger
- D. Approvals
Answer: A
NEW QUESTION # 112
When documenting requirements, it is important to include the customer preferred designed choices.
- A. False
- B. True
Answer: A
Explanation:
It is not recommended to include design choices in the requirements documents.
NEW QUESTION # 113
A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?
- A. An after upsert trigger that creates the Engineering Review record and inserts it.
- B. A before upsert trigger that creates the Engineering Review record and inserts it.
- C. An after update trigger that creates the Engineering Review record and inserts it.
- D. A before update trigger that creates the Engineering Review record and inserts it.
Answer: C
NEW QUESTION # 114
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c
FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3'
AND Program__c LIKE 'Shop%'
AND Transaction_Date__c=2019-05-31T00:00Z - B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- C. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
Answer: D
NEW QUESTION # 115
A developer is asked to update data in an org based on new business rules. The new rules state that Accounts with the type set to "Customer" should have a status of "Active, " and Accounts with the type set to "Prospect" should have a status of "Pending. " No other changes to data should be made.
Which code block will accurately meet the business requirements?
- A.
- B.
- C.
- D.
Answer: A
NEW QUESTION # 116
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
- A. Create a Catalog Client Script that triggers on Submit of the Item
- B. Create a Business Rule that runs on Insert or Update of the Item
- C. Create a Catalog Client UI Policy that triggers on Load of the Item
- D. Create a Validation Script and associate it to the item
Answer: A
Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.
NEW QUESTION # 117
A company has code to update a Request and Request Lines and make a callout to their external ERP system's REST endpoint with the updated records.
The CalloutUtil.makeRestCallout fails with a "You have uncommitted work pending. Please commit or rollback before calling out" error.
What should be done to address the problem?
- A. Move the CalloutUtil.makeRestCallout method call below the catch block.
- B. Change the CalloutUtil.makeRestCallout to an @InvocableMethod method.
- C. Remove the Database.setSavepoint and Database.rollback.
- D. Change the CalloutUtil.makeRestCallout to an @future method.
Answer: D
NEW QUESTION # 118
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
- A. Incident record is updated, per the action's script Most Voted
- B. Incident record is re-set to state = attention required
- C. Auto-reply sent to sender, recommending they use Portal chat
- D. Incident SLA clock is un-paused
Answer: A
NEW QUESTION # 119
Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?
- A. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
- B. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
- C. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
- D. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 120
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