[UPDATED 2023] ServiceNow CIS-HAM Questions Prepare with Free Demo of PDF
NEW 2023 Certification Sample Questions CIS-HAM Dumps & Practice Exam
The CIS-HAM certification exam tests the candidate's proficiency in managing the entire hardware asset lifecycle, starting from procurement to disposal. The exam covers topics such as asset discovery, asset management, software asset management, contract management, and hardware asset cost management. Candidates also need to have an understanding of the ServiceNow configuration and customization, workflows, and integrations.
The ServiceNow CIS-HAM certification exam is conducted online and consists of 60 multiple-choice questions. Candidates have 90 minutes to complete the exam, and they must achieve a passing score of 70% or higher to earn the certification. The exam fee is $150, and candidates can take the exam at any time from their own computer.
NEW QUESTION # 39
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)
- A. Create multiple assets listed on a contract PDF scan
- B. Receive one or multiple assets from a purchase order
- C. Create a single asset via barcode scan
- D. Create a single asset via Name search
Answer: B,C
NEW QUESTION # 40
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A. Missing data
- B. Invalid transform map
- C. Missing transform map
- D. Plugin issues
Answer: C
NEW QUESTION # 41
Which mobile app allows the user to conduct an inventory audit?
- A. ServiceNow Agent mobile app
- B. ServiceNow Inventory mobile app
- C. Mobile My Assets
- D. Mobile Hardware Asset Management
- E. Mobile My Inventory
Answer: A
NEW QUESTION # 42
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A. Expire date
- B. Extend date
- C. Renew date
- D. Start date
Answer: D
NEW QUESTION # 43
Which of an organization's assets are managed using stockrooms?
- A. All disposable assets
- B. All hardware and software assets
- C. Just consumable assets
- D. All available stock, consumable or not
Answer: B
NEW QUESTION # 44
A component is considered an IT asset when you want to: (Choose three.)
- A. Know its relationships to a business service
- B. Track its operational information
- C. Track its incurred costs
- D. Manage its maintenance contracts
- E. Manage its procurement
Answer: C,D,E
NEW QUESTION # 45
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Daily Allocations
- B. Process FM Costs
- C. Process Daily Costs
- D. Process Expense Allocations
Answer: A
NEW QUESTION # 46
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
- A. Scanned and not expected
- B. Expected and not found
- C. Scanned and expected
- D. New
- E. Scanned
- F. Not found
Answer: B,C,E,F
NEW QUESTION # 47
When creating a list report that groups all assets by product model, which table is used?
- A. alm_hardware
- B. alm_asset
- C. alm_model_category
- D. alm_model
Answer: C
NEW QUESTION # 48
For a model to be fully normalized, what must be added to the model record?
- A. Version
- B. Owner
- C. Model number
- D. Manufacturer
Answer: D
NEW QUESTION # 49
Any normalization that has occurred on a model can be reverted by using this feature.
- A. Revert Normalization UI Action
- B. Undo Normalization Scheduled Job
- C. Rollback Normalization Business Rule
- D. Normalizations cannot be reverted
Answer: C
NEW QUESTION # 50
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
- A. The model number is missing from the hardware model record.
- B. The model manufacturer is missing from the hardware model record.
- C. The model name is missing from the hardware model record.
- D. The model product is missing from the hardware model record.
Answer: D
NEW QUESTION # 51
What are model records?
- A. Models are anything capable of being owned or controlled to produce economic value
- B. Models are any computer, device, software or service in the CMDB
- C. Models are specific versions or various configurations of an asset
- D. Models directly associate configuration item (CI) classes with asset classes
Answer: D
NEW QUESTION # 52
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:
- A. Product Catalog
- B. Supplier Catalog
- C. Asset Catalog
- D. Inventory Catalog
Answer: B
NEW QUESTION # 53
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. You have opted out of the ServiceNow Content Service
- B. A normalization rule for the hardware model does not exist in the Content Service
- C. The hardware model content has not yet been downloaded from the Content Service
- D. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- E. Your hardware model form contains a good model number, but a badly formatted model name
Answer: A,C,D
NEW QUESTION # 54
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
- A. By notifying the stockroom manager of new transfer orders
- B. By creating a purchase orders to restock from other stockrooms
- C. When stock is less than the threshold specified in the stock rule
- D. By creating transfer orders to restock from other stockrooms
Answer: B
NEW QUESTION # 55
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
- A. 30 days before
- B. 60 days before
- C. 90 days before
- D. 1 week before
- E. Day of expiration
- F. 10 days before
Answer: A,C,D,F
NEW QUESTION # 56
What is the global standard for product recognition used during hardware model normalization?
- A. ECCMA
- B. NIGP
- C. UPC
- D. IAPSO
- E. UNSPSC
Answer: E
NEW QUESTION # 57
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
- A. Integrates with business services via the Service Catalog from request through to disposal
- B. Provides input into, aligns with, and follows corporate governance
- C. Leverages Service Mapping to predict service impact
- D. Improves application privacy and security adherence
- E. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
Answer: A,B,C
NEW QUESTION # 58
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- A. procurement_user
- B. asset
- C. itil
- D. discovery_admin
- E. inventory_admin
Answer: C
NEW QUESTION # 59
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