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BlackBerry 10 Support Specialist Sample Questions:

1. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) The BB7 applications should be ported using the 2BB10 web-convert tool.
B) Load the BB7 runtime on the BB10 smartphone.
C) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
D) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.

2. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Settings > Help > Support > Create Report
B) Help > Support > Create Report
C) Settings > Support > Create Report
D) Options > Help > Support > Create Report

3. What is BlackBerry Protect used for?

A) To backup/restore and issue remote admin commands
B) To encrypt the device data remotely
C) To backup PIM information and manage devices
D) To manage the user's device and provide additional message service

4. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
B) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.

5. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) Backup Device
B) Wipe Device
C) View Location
D) Play Sound

Solutions: