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Updated: Aug 26, 2026
Q & A: 88 Questions and Answers
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| Section | Objectives |
|---|---|
| Sales Cloud Overview & Scoping | - Business process scenarios - Functional capabilities of SAP Sales Cloud |
| Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Account and Contact Management | - Contact assignment and relationship handling - Account hierarchy and master data |
| Quotations and Order Management | - Order management basics - Sales quote processing |
| Lead & Opportunity Management | - Opportunity creation and qualification - Lead processing and lifecycle |
| Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
| Reporting & Analytics | - Dashboards and key figures - Analytics work center design |
Question 1
Your customer wants their managers to track sales performance. How do you perform the sales target planning?
There are 2 correct answers to this question.
Response:
A. Maintain multiple curruncies in the sales target plan.
B. Maintain multiple active versions of the sales target plan at the same time.
C. Select the planning dimensions and master data.
D. Create a sales target plan with unique key combination of sales unit and horizon.
Question 2
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A. Service request
B. Phone calls
C. Task
D. Visit
E. Appointment
Question 3
What happens during the lead aging notification process?
There are 2 correct answers to this question.
Response:
A. A new high priority notification is triggered after the first notification expires.
B. By default, the priority for the notification is set to high.
C. The manager of the sales representative receives the notification.
D. The lead owner recevies the notification.
Question 4
For which of the following reasons would you create a business role?
There are 3 correct answers to this question.
Response:
A. You want to standardize system access.
B. You want to make custom reports available on the home page.
C. You want to set up a service agent for an administrator.
D. You want to perform fine-tuning activities.
E. You want to restrict drop-down list values for a specific group of users.
Question 5
Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A. Assign an e-mail template for approval communication.
B. Define a condition in the approval process.
C. Create a copy of the default approval process and maintain the copy.
D. Create a new approval process.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B,C,D | Question 3 Answer: B,C | Question 4 Answer: A,C,E | Question 5 Answer: B,C |
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